f669 Privacy Policy

01 Introduction

f669 ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains what personal data f669 collects, why we collect it, how we use it, who we share it with, and what rights you have over your own information.

This policy applies to all personal data collected through the f669 website at f669.asia, the f669 mobile app, and any other channel through which you interact with us — including customer support communications and promotional activities.

We take data privacy seriously. f669 only collects data that is genuinely necessary to operate the platform and provide you with a safe, fair gaming experience. We do not collect data for the sake of it, and we do not sell your personal information to anyone.

02 Data We Collect

f669 collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically when you use the f669 website or app.

Data you provide directly:

• Full name and date of birth
• Email address and phone number
• Payment account details (bKash or Nagad number)
• Government-issued ID documents (for identity verification)
• Communications you send to f669 support
• Responsible gaming preferences and self-exclusion requests

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, time spent on the platform, and features used
• Game history, wagering activity, and transaction records
• Login timestamps and session duration
• Cookie and tracking data (see Section 8)

The table below summarises the main categories of data f669 collects and why:

03 How We Use Your Data

f669 uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe gaming experience. Here is a clear breakdown of how we use your data:

• Account management: To create and maintain your f669 account, verify your identity, and manage your account settings.
• Payment processing: To process deposits and withdrawals via bKash and Nagad, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the f669 support team.
• Security and fraud prevention: To detect and prevent unauthorised access, multi-accounting, bonus abuse, money laundering, and other fraudulent activity.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to apply responsible gaming tools when requested or required.
• Platform improvement: To analyse how players use f669 and to improve the platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers and updates about f669 — but only if you have opted in to receive them. You can opt out at any time.

04 Legal Basis for Processing

f669 processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the f669 service you have signed up for — including account management, payment processing, and game access.
• Legal obligation: f669 is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: f669 processes certain data — such as technical and usage data — based on our legitimate interest in operating a secure, fair, and well-functioning platform. We always balance this against your privacy rights.
• Consent: Where we rely on your consent — for example, for marketing communications or non-essential cookies — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

f669 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: We share payment-related data with bKash and Nagad to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: We may share identity documents with third-party KYC (Know Your Customer) verification providers to confirm your identity and age as required by our compliance obligations.
• Game providers: Some games on f669 are provided by third-party game studios. These providers may receive limited technical data (such as your player ID and game session data) to deliver the game to you.
• Legal authorities: f669 will disclose personal data to law enforcement or regulatory authorities if required to do so by law, or if we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of f669's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties with whom f669 shares data are required to handle your information securely and in accordance with applicable data protection laws. f669 does not permit third parties to use your data for their own marketing purposes.

06 Data Retention

f669 retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests. Specifically:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required for anti-money laundering compliance.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for the duration of your account and for 5 years after closure.
• Support communications: Retained for 2 years from the date of the communication.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical and usage data: Typically retained for 12 months in identifiable form, then anonymised or deleted.

When data is no longer required, f669 securely deletes or anonymises it. You can request early deletion of certain data — see Section 9 for your rights.

07 Data Security

f669 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure:

• SSL/TLS encryption: All data transmitted between your device and f669 is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Personal data is stored on secure servers with restricted access. Only authorised f669 personnel can access personal data, and only when necessary for their role.
• Password hashing: Your f669 account password is stored as a cryptographic hash — it is never stored in plain text and cannot be read by f669 staff.
• Two-factor authentication: f669 supports two-factor authentication (2FA) for account login. We strongly recommend enabling 2FA to protect your account.
• Regular security audits: f669 conducts regular security reviews and penetration testing to identify and address potential vulnerabilities.
• Fraud monitoring: f669 uses automated systems to monitor for suspicious activity and potential data breaches in real time.

While f669 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your f669 account has been compromised, contact our support team immediately.

08 Cookies

f669 uses cookies and similar tracking technologies on the website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use f669.

f669 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences — such as language settings and responsible gaming limits — so you don't have to re-enter them every time you visit.
• Analytics cookies: Help us understand how players navigate f669, which pages are most visited, and where players encounter problems. This data is used in aggregate and anonymised form to improve the platform.
• Marketing cookies: Used to deliver relevant promotional content. These are only set if you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to use f669. For analytics and marketing cookies, you can opt out without affecting core platform functionality.

09 Your Rights

You have the following rights over your personal data held by f669. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

Please note that some rights are subject to limitations. For example, f669 cannot delete transaction records that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain why.

10 Children's Privacy

f669 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use f669 in any way.

If f669 discovers that a player is under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus amounts already wagered. Any personal data collected from an underage player will be deleted as soon as the situation is identified.

If you believe that a minor has registered on f669, please contact our support team at [email protected] immediately. We take underage gambling extremely seriously and will act on all reports promptly.

11 Changes to This Policy

f669 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, f669 will notify you by email or via an in-platform notification before the changes take effect. Your continued use of f669 after the updated policy has been published constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how f669 protects your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how f669 handles your personal information, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 in the f669 app and on the website
• FAQ: f669.asia/faq

For questions about our Terms and Conditions, visit f669.asia/terms-conditions. For responsible gaming support, visit our Responsible Gaming page.

We aim to respond to all privacy-related enquiries within 30 days. If your request is complex or you have submitted multiple requests, we may extend this period by up to two additional months — but we will let you know if this is the case.